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Order Management Specialist III

Wauwatosa, WI
MARS Solutions Group is looking for an experienced Order Management Specialist III Wauwatosa, WI USA. Our client is a leading global Healthcare technologies and digital solutions company with an enduring and innovative presence in the industry. They foster a challenging and empowering environment that cultivates personal and professional growth.

Essential Responsibilities
•Remote role
•Drive accuracy and timeliness for vendor payments and vendor contract spend.
•Facilitate Vendor contract process from contract add to delete including pricing table updates.
•Facilitate the use of the vendor payment system and train internal and external users on the
contract modules. Drive adoption of the tool with the vendors to facilitate vendor invoicing, FSR
collection, and contract installed base inventory.
•Perform routine account reconciliations to ensure accurate installed base on the vendor contracts.
•Identify drivers for vendor contract defects and work with appropriate teams to ensure actions taken to clear defects.
•Facilitate communications between Field teams, Vendor and global teams on Vendor contract invoice related questions to resolve the payment issues.
•Identify process gaps and/or improvement opportunities, and provide solutions and/or alternatives.
•Confer with suppliers, field teams, and customers via telephone to determine payment/contract status and reasons for potential overdue payments and contract issues.
•Resolve supplier complaints and research account discrepancies; analyze payment data for suppliers.

Qualifications/Requirements
•Bachelor’s degree; or high school diploma and minimum 3 years of experience in operations, field service, supply chain, or account payables.
•Excellent written and oral communication skills
•Strong understanding and use of Microsoft apps; Experience in Excel Pivot Tables and V-Look-
Ups or demonstrated ability to learn new tools/technology.
•Strong organizational skills & attention to details
•Self-motivated, resourceful, and ability to prioritize and efficiently manage multiple assignments
•Ability to build and maintain effective customer/client relationships
•Legally authorized to work in the United States for this opening.

Desired Characteristics
•Business acumen and analytical skills
•LEAN or Six Sigma experience
•Experience working with global teams, ability to thrive in diverse work environments
•Understanding of the Field Service delivery processes
•Strong problem solving and negotiation skills.
•Ability to work under pressure with solution focused mindset
•Strong cultural awareness

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.
 

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