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User Experience Researcher

Milwaukee, Wisconsin
MARS Solutions Group is looking for an experienced User Experience Researcher located in Milwaukee, WI. Our client is a well-known and highly respected financial services mutual organization seeking bright, tech-savvy talent. Join a strong, innovative, and growing team with impressive employee perks.
Description:
· Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
· Understand enterprise stakeholder research needs and identify the right research methodologies to address them
· Fully execute enterprise research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher
· Develop enterprise UX Research artifacts including proposals, moderator’s guides, and results summaries
· Synthesize research findings elegantly and efficiently
· Identify unmet research opportunities that can add value and efficiently execute them
· Recruit and maintain lists of targeted research participants from internal and external sources
· Serve as a source of user knowledge for the organization
· 2+ years of experience conducting formal research
· Master's Degree or higher in HCI, psychology, human factors, social science, or a related field,
· Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
· An obsession with understanding how to make amazing experiences for human beings
· Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools · Experience with Qualtrics, SurveyMonkey, or other survey platforms
· Willingness to challenge the status quo when it comes to addressing the needs of users
· Enthusiasm in ambiguity and uncertainty
· Comfort operating autonomously
 
Must Have:
· 2+ years of experience conducting formal research
· Master's Degree or higher in HCI, psychology, human factors, social science, or a related field,
· Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
· An obsession with understanding how to make amazing experiences for human beings
· Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools · Experience with Qualtrics, SurveyMonkey, or other survey platforms
 
Nice to Have:
· Experience with journey mapping, service design, or design thinking
· Persona development
· Web analytics
 
About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.

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