MARS Solutions Group is looking for an experienced Business Consultant-Meetings Expereince located in Milwaukee, WI. Our client is a well-known and highly respected financial services mutual organization seeking bright, tech-savvy talent. Join a strong, innovative, and growing team with impressive employee perks.
As a Specialized Business Consultant-Meetings Expereince you’ll be called upon to think strategically. You’ll work across functions and/or departments to understand the needs of the business, facilitating relationships between business clients and technical resources. With a focus on addressing business processes and the underlying systems that support those processes, you will identify options, work to gain consensus on approach, develop requirements and related business rules, and work closely with business unit and technology subject matter experts to implement solutions for solving complex business challenges. Confident, persuasive, and persistent, you will negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, you will assist in organizational change management activities to promote adoption of the change and minimize impact to people and processes.
As we implement Zoom and new conference room technologies to our organization, we need a consultant who can confidently research, understand, assist in design, and successfully implement these meeting technologies for virtual meetings and in campuses across the country to provide an exceptional user experience. For this role you will:
× Drive empathy interviews at all levels of the organization
× Understand and build an experience from the outside-in, using objective criteria
× Use data to drive and communicate decisions in support of objectives and key results
× Incorporate objective metrics into the user experience design to support continuous improvement
× Participate in the development of features to maximize the virtual and in-room meeting experience
× Design, measure, and assess virtual and in-room meeting experience pilots and deployments
This position is part of a centralized team of Business Consultants who are dedicated to specific domains (groups of teams) within the Digital Workplace that support specific sets of technologies. We develop and share best practices, frameworks, and templates to assist one another while effectively and efficiently supporting the needs of their domains. This role will be dedicated to the Meetings Experience team that was created to deliver a conferencing solution that meets the needs of our end-users in the Home Office. This role requires wearing the hats of and understanding how both engineering and product work together to deliver solutions to end-users, as they will be consistently interfacing will all three, at all levels in the organization.
× Bachelor’s degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required
× Six or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards
× Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large or complex concurrent assignments
× Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.
× Demonstrated ability to identify and resolve issues through effective problem solving skills.
× Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences
× Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations
× Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective.
Nice to Have:
UX researcher experience or design thinking; implementation and/or support of AV, meetings, and telephony solutions
About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.