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Technical Support Analyst

Milwaukee, WI
MARS Solutions Group is looking for an experienced Technical Support Analyst located in Milwaukee, WI. Our client is a well-known and highly respected financial services mutual organization seeking bright, tech-savvy talent. Join a strong, innovative, and growing team with impressive employee perks.
 
Description:
Accountable for installation, deployment, provisioning, communication, documentation and support of the systems infrastructure, hardware and software in order to support business applications. Deliver services by meeting the strategic objectives of the organization including service management, risk management, and project delivery. Develops backup and recovery strategies and implements them.
 
Telephony and Meeting Experience Administrator - Accountable for installation, deployment, provisioning, communication, documentation and support of the systems infrastructure, hardware and software in order to support business applications. Deliver services by meeting the strategic objectives of the organization including service management, risk management, and project delivery. Develops backup and recovery strategies and implements them.
 
Must Have:
• Solid troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications
• Skilled in customer service
• Understanding of telephony and network protocols (VoIP, SIP, QoS, DHCP, DNS)
• Experience with Zoom, VOIP solutions, and Meeting Room Equipment
 
Nice to Have:
• A self-starter with strong problem-solving skills.
• Passion to learn new technologies and develop additional skills.
• Willingness to bring new ideas and new ways of solving problems to the team.
 
About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.

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