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IT Integration Services Manager - HL7

Menomonee Falls, WI
Duties: Lead the IT integration team, which has primary responsibility for the definition and maintenance of over 250 interfaces between clinical and non-clinical applications, including the Epic EMR.
Responsibility for the planning, management, prioritization, and resourcing of all integration team activities. Manage integration engine maintenance and upgrade activities.
Serve as an escalation point for integration related issues. Facilitate efficient integration using the latest tools and technologies across multiple platforms. Coordinate activities across IT teams.
Responsibility for integration team related budget items. Assist with project planning and execution. Other duties as assigned.
Works with Integration team to manage integration system and application upgrades, Epic environments and code change implementations.
Manages activities of the Integration function and staff within the IT department. Provides leadership and guidance to team's supervisory and technical staff on technical, procedural, and personnel issues.
Team management: Directly manages the team (in consultation with next level leadership) which includes interviewing and hiring, staff development, functional definition, work assignment and mentoring.
Monitors staff performance and conducts performance evaluations, and provides coaching for performance improvement and development.
Recommends corrective action, up to and including termination of employment, to address performance deficiencies in accordance with client's rules, regulations, policies and labor provisions.
Team development: Plays a key role in the development and improvement of the team structure for optimal team performance.
Forward thinking to develop or refine the team structure that can both foster staff growth and development and effectively support service delivery and system support.
Ensures a productive work environment by providing appropriate professional and educational development and mentoring for all team members in order to provide high levels of customer service, within budgetary guidelines.
Works to create an environment of trust and high morale, and strong ongoing communications. Collaborates with next level leaders to clarify team roles and responsibilities.
Develops, implements and maintains processes and communication channels to assure optimal customer service. Proactively identifies and initiates process improvement tasks.
Skills: At least 7 years of IT management experience is required
At least 5 years of IT interface experience is required
At least 3 years of project management is required
Experience in HL7 and FHIR is required
Experience using InterSystems Ensemble or HealthShare is preferred
Experience in healthcare provider IT is preferred
Experience in application support and maintenance is preferred
Ability to communicate clearly and effectively, both written and verbal
Outstanding stakeholder management skills
Strong analytical and problem solving capabilities
Strong understanding of business process design
Strong capabilities in project management tools and methodologies
Strong understanding of change management
Ability to uncover facts and use that information to effectively solve issues
Ability to manage multiple concurrent tasks
Ability to prioritize, delegate, and execute in high-pressure situations
Education: Bachelor’s degree in relevant technology field is required or equivalent acquired through combination of education and experience. 
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