The Dispatcher is responsible for the assignment of emergency and non emergency gas service orders to field technicians . These include gas leaks, carbon monoxide calls, explosions, fires and No Gas complaints. This position is responsible for providing critical gas facility information as well as customer information to Service and Distribution Department field technicians. The Dispatcher will conduct well being checks on field employees and request assistance from private security firm as well as Police and Fire Departments to ensure the safety of our employees and customers. The Dispatcher uses multiple computer systems and communicates with field technicians via radio console and telephone. The position works a rotating shift schedule which includes days, evenings, overnights, weekends and holidays. The Dispatcher must work with minimal supervision and be able to multi task during periods of high call volume. Overtime is mandatory based on departmental needs.
- 3+ years Operations experience in the utility industry, emergency management, operational compliance or contact center environment.
- 3+ years experience working with Microsoft applications
- 3+ years Business related experience with customer interaction