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Telecommunication Technician

New york, NY
If you’re someone who enjoys enabling business through technology, we have an exciting opportunity for you! Our Client’s Multimedia team needs someone who has a strong base in conference room AV technology, streaming content and Skype for Business to provide support and produce events.
General milestones:
•            Month 1: Ramping up: Understand our scope of work, technical landscape, transition from existing team members and familiarize with key stakeholders
•            Month 2: Independent: Participating in executing technology driven priorities; setting up technology for conferences and corporate events, troubleshoot issues, provide technology support
•            Month 3: Cruising: Be a fully function member of the team with solid HIGH LEVEL WORKING knowledge of the current technologies in all NM locations
Bring your best! What this role needs:
•            Experience in Audio and video conference room technology, live broadcasting through mobile encoders, and troubleshoot Skype related issues
•            Breadth of communication skills to understand and provide insights to stakeholders as well as potential users of the various systems and products.
•            Customer service oriented mentality and a sense of urgency to provide quality service to our customers. Strong team player
The ideal candidate will have experience and interest in the following:
•            Develop, implement and manage live, on demand video and audio streaming
•            Provide support to various NM locations on technology related to broadcasting and conferencing
•            Enhance customer and end user experience by providing AV support for events
•            Provide consistent customer service and reliable technology solutions
•            Engineer mindset and an aptitude/passion for learning new tools
•            Resolve issues and answer questions from users with a sense of urgency
•            Collaborate with team on new technology solutions, implementations and upgrades
•            Travel to various NM locations as needed during critical team events like planning, training and transitions (10-20%)
•            Mentor and guide technicians and analysts on other teams on existing technology
•            Familiarity with how to use and set up Skype for Business
•            Troubleshoot connectivity and user errors with respect to Skype for Business
•            Work with Milwaukee home office to communicate product rollout/update/etc information effectively to target audience
•            Understands and can empathize with the end-users/ target audience, answer high level questions on products supported by the department
•            Provides good feedback back to product teams in home office on voice of customer. Ability to quickly build strong relationships
•            Ability to manage multiple projects and priorities and lead change in organizations
Must have:
•            Experience with video conferencing systems such as Polycom and Crestron
•            5 to 10 years’ experience in multimedia technologies
Nice to Have:
•            Troubleshoot, configure and installation, operate of video switcher products such as Barco, audio mixing consoles such as Yamaha QL models, video camera operation, and basic knowledge of production lighting
•            Troubleshoot, configure and installation of video encoding with Network and Infrastructure products such as Selenioflex, and Wirecast for live streaming and broadcast media
•            At least 10 to 15 years’ experience in the above technologies
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