Provides expert level technical assistance in support and preparation of telecom supported applications and hardware.
Requires extensive knowledge and experience with the following technologies including but not limited to: legacy telephony systems (PBX, voicemail, Centrex); call accounting; VoIP and associated networking; wireless devices and peripherals (smart devices); video conferencing; desktop operating systems, applications, and hardware.
This position serves as second and third level support for telecom related issues.
Has 4 or more years of experience in the above outlined areas.
Familiar with a variety of associated concepts, practices, and procedures.
Relies on extensive experience and judgment to plan and accomplish goals.
Independently performs a variety of tasks, but also works in tandem with a team.
A wide degree of creativity and latitude is expected.
In-state, day travel in State-owned vehicles is expected.