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Contact Center Engineer

Milwaukee, WI
We are seeking an experienced Contact Center Engineer for a contract role in the Milwaukee WI area. 
 
In this role you would be responsible to assist the current team in build, configuration, and support activities on a Genesys PureConnect Contact Center platform.
 
Required experience:
  • 2-3 years experience supporting Genesys PureConnect including configuring and building profiles in Attendant and use of Administrator modules.
  • Experience with Nuance vocalizer to record and tune announcements for our IVR.
  • Strong Communication skills to interact with vendors and other internal teams.
 
Nice to Haves:
  • Business Analyst experience. Working with stakeholders to gather requirements and translate into solutions with our current products.
    Experience working in Agile delivery model.
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