MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Order Management Specialist

Location: MIlwaukee, WI
Date Posted: 01-03-2019
Required skill set – Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience 

Essential Responsibilities 
• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met. 
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...). 
• Order Entry and backlog quality. 
• Implement changes as required for each project followed. 
• Optimize Sales transfers. 
• Ensure orders validation, compliance and approvals before Order Entry. 
• Confirms customer requested date and Plan, Own and update timely key dates using local operating mechanisms and reports. 
• Backlog management 
• Daily follow up of customer credit documentation. 
• Give shipping and billing instructions in accordance with contracts terms and conditions. 
• Follow shipment, installation, application via reports. 
• Follow up on collections issues due to OTR. 
• Provide root cause on defect analysis. 
Desired Characteristics 
• Strong verbal and written communication skills 
• Ability to work in a fast-paced environment 
• Need to be able to prioritize work and multi-task 
• Proactively follow up on open issues 
• Basic accounting skills 
• Current or previous experience in a project management, customer relations or order management role 
• Previous experience supporting Sales or Service teams 
• Proven ability to build relationships with remote colleagues 
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
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