MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Computer Technician

Location: Madison, WI
Date Posted: 11-06-2018
Our Madison based client has immediate long term contracting opportunity for a computer technician to perform field work for computer/printer hardware, system imaging and network issues.
 
Experience required:
Must have solid phone/soft skills and customer service experience.  
  • Organization.
  • Ability to maintain composure with end customers.
  • Ability to follow-through on expectations tasks and ensure work assignments are completed.
  • Ability to effectively communicate, both orally and in written form.
•     Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
•     Excellent conceptual, problem solving, and analytical skills.
•     Ability to work independently or as a member of a team on complex tasks.
•     Demonstrated competency in documenting solutions for both technical and functional audiences.
 
Duties and Responsibilities
  • Provide Support Services and TS through Customer Service
  • Work with Tier 2/3 staff in a professional manner
  • Support PC troubleshooting/imaging
  • Work with documentation specialist
•     Assess needs of customers.
•     Work independently.
•     Participate as a team member to achieve successful business process.
•     Communicate status to management and teams.
 
Desired Behaviors
  • Display energy and initiative in solving problems
  • Follow all possible avenues to get the job done
  • Adaptable – undertake a variety of tasks willingly
  • Work effectively with a variety of personalities and work styles
  • Quality – demonstrate appropriate quality and thoroughness in their work
  • Decisive – ability to make decisions quickly when faced with multiple options
  • Ability to influence others in decided course of action
  • Integrity – act with personal integrity at all times
  • Professional – work with their teams’ processes
  • Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off.
  • Have a positive “can-do” approach to work
  • Proactive – operates with and communicates to all stakeholders and co-workers
•    Meets commitments and is upfront and proactive in communicating when goals are in jeopardy
•    Analyze issues, proposes solutions, and then takes ownership of the execution of solutions
•    Work effectively with a variety of personalities and work styles
•    Ability to prioritize issues and resolve them
•    Act with integrity at all times
 
Education and Qualifications
  • Experience in field service with a computer hardware environment
  • Minimum of High School Degree (prefer course-work beyond High School)
  • Experience in imaging PC Hardware and troubleshooting desktop software
  • Use of service management systems for incident tracking
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