MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Help Desk Consultant

Location: Madison, WI
Date Posted: 11-06-2018
We have immediate contracting opportunity for Help Desk consultant with our Madison based client.
 
Required experience:

Must have excellent phone skills and customer service experience.  
  • Organization.
  • Ability to maintain composure with end customers.
  • Ability to follow-through on expectations tasks and ensure work assignments are completed.
  • Ability to effectively communicate, both orally and in written form.
•     Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
•     Excellent conceptual, problem solving, and analytical skills.
•     Ability to work independently or as a member of a team on complex tasks.
•     Demonstrated competency in documenting solutions for both technical and functional audiences.
 
Duties and Responsibilities
  • Provide Services and TS through Customer Service
  • Work with Tier 2/3 staff in a professional manner
  • Support PC troubleshooting/imaging
  • Work with documentation specialist
•     Assess needs of customers.
•     Work independently.
•     Participate as a team member to achieve successful business process.
•     Communicate status to management and teams.
 
Education and Qualifications
  • Experience in Help Desk environment
  • Minimum of High School Degree (prefer course-work beyond High School)
  • Experience in imaging PC Hardware and troubleshooting desktop software
  • Use of service management systems for incident tracking
 
 
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