Supervisor Epic Support Services
Provides daily coordination of tasks in the development, delivery and support of clinical applications systems for all of Client’s IT Epic Support Services customers. Supports installed systems in an effective an efficient manner ensuring minimal disruptions, errors or service outages. Assign projects and technical resources based on the prioritization of enterprise projects. Assigns staff to support to the Service Desk for Level 2 support. Other duties as assigned.
*Three to five years of relevant technical administration experience is required.
*Experience should include a minimum of two years of experience in a senior technical position supporting infrastructure and services and in a customer service role with high customer satisfaction goals.
*Experience in a hospital or healthcare setting is preferred.
*A minimum of three years of experience in Epic system implementation and/or support is preferred.
*Effective critical-thinking, problem-solving and communication skills.
*Understanding of IT application, infrastructure, and security requirements.
*Ability to manage multiple complex projects/issues effectively. *Strong leader that creates an environment of trust, motivation and innovation.
*Bachelor’s degree in relevant technology field is required or equivalent acquired through combination of education and experience.
*Epic certification is strongly preferred.