MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Business Process Analyst

Location: Milwaukee, WI
Date Posted: 09-14-2018
Seeking an experienced Business Process Analyst for a long term contract engagement in Milwaukee WI.
 
Responsibilities include:
  • Define, document, and implement new processes
  • Provide analytical support, and to provide leadership and support to junior staff
  • Understand data flows and how multiple systems are configured and work together to support business processes end to end
  • Create supportive document and training materials to be used as an aid during transition of support of processes
  • Act as PMO Liaison to specific assigned projects to help ensure success
  • Evaluate and interpret new or revised regulation in the form of tariffs, contracts, or rules and regulations as well as other legal regulations issued by state or federal government; identifies and communicates the process, procedure, policy and/or program changes necessary to implement new regulation
  • Utilize Continuous Improvement, Resource Planning and Training to acquire metrics and to determine best format/methodologies to improve efficiencies of teams and control work
     
Must Haves:
  • 3-5 years of experience in analysis of process, procedure, and systems
  • Strong customer service skills
  • Bachelor’s degree
 
Nice to Haves:
  • Experience with working with the design, execution and results reporting for Customer Satisfaction systems
  • Knowledge of gas, electric and steam utility industry
  • Project management, communication, planning and organizing, budgeting and business acumen skills; as well as problem solving leadership and decision making abilities
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