MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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HelpDesk III

Location: Madison, Wisconsin
Date Posted: 07-12-2018
Our Madison, WI client has immediate long term contracting need for Help Desk resource. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.

Skills and experience required:
Phone based technical support
Help desk experience
Experience with ITIL V3 framework and process
 
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