Our Madison, WI client has immediate long term contracting need for Help Desk resource. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
Skills and experience required:
Phone based technical support
Help desk experience
Experience with ITIL V3 framework and process