Operational Business Process Analyst
Operations Business Process Analysts are responsible for providing analytical support by executing tactical and strategic goals, supporting changes in policy, regulation and strategy and for being the change agent for process, procedure, and/or program modifications.
The primary responsibility will be to define, document, implement new processes and complete critical work already in progress.
• Evaluate and interpret new or revised regulation in the form of tariffs, contracts, or rules and regulations issued by the PSC Wisconsin, PSC Michigan or FERC as well as other legal regulations issued by state or federal government. Identifies and communicates the process, procedure, policy and/or program changes necessary to implement new regulation.
• Lead process improvement efforts. Ensure projects/efforts are properly administered.
• Understand data flows and how multiple systems are configured and work together to support business processes end to end.
• Create supportive document and training materials to be used as an aid during transition of support of processes.
• Act as PMO Liaison to specific assigned projects to help ensure success
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor’s degrees – Business/accounting, MIS or related field and 3-5 years’ experience in an occupation requiring analysis of process, procedure, and/or systems including at least 2 years’ experience in Customer Service. Previous experience leading diverse teams of people with increasing level of responsibility in the past few years and the ability to anticipate and understand needs of internal as well as external customers. Knowledge of gas, electric and steam utility industry.