Warranty & Top Issues Operations Specialist
Service Request Analytics, Batch Handling or Service Requests, Metrics management and Operational Documentation using various Data Analysis tools and methods
• Identify, track and trend issues, and help to facilitate process excellence
• Manage 3rd party labor time sheet, reporting, and SR/Oracle updates in conjunction with TI Project Managers
• Assisting Top Issues Project Managers with all aspects of execution of their improvement projects.
• Maintaining daily, weekly, and monthly metrics to track case cycle time, resolution effectiveness, SR status and Project performance
Assists all levels of Top Issue and Warranty with their tasks and assignments. May require a high school diploma or its equivalent with 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures analyzing data. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. At higher levels, may lead and direct the work of others. Typically reports to a supervisor or manager. A wider degree of creativity and latitude is expected with experience analyzing data and entering data into a source system. Oracle, Excel and all Microsoft tools are used