MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Help Desk

Location: Milwaukee, WI
Date Posted: 05-10-2018
Milwaukee client has immediate contracting need for Help Desk contractor. Duties and responsibilities include:
 
  • Provide support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
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