MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Systems Software Admin/Engineer

Location: Boston, MA
Date Posted: 04-16-2018
Manufacturing company in Boston, MA has immediate need for Systems Software Administrator/Engineer.  This person will troubleshoot customer issues that pertain to Operating System (Linux, OpenVMS, SQL, Windows) and Cache database as well as provide ongoing system management for clients.

Responsibilities:
  • Primary focus of this position is customer support and interaction; therefore, candidate is required to possess superior customer service and communication skills.
  • The successful candidate will have demonstrated experience with the following: Operating system upgrades, Cache upgrades, TCP/IP configuration, knowledge of LAN and WAN networking concepts, working knowledge of scripting (DCL, KSH, Bash, Python), experience with storage subsystem configuration and volume shadowing.
  • Ability to analyze performance and implement system performance tuning changes at the OS and Cache level.
  • Additional duties include troubleshooting issues in the WEB MS IIS environment including SQL.
  • Ability to draw upon technical expertise to resolve customer system related issues. The technical expertise is provided remotely to customers nationwide.
  • Off-hours and on-call support will be required on a rotational basis.
  • Ability to maintain positive attitude and composure in a challenging environment during critical customer issues.
  • Ability to multitask and support multiple clients and system simultaneously.
  • Contribute to best practices in systems management on a data to day basis as well as have some skills with DB analysis and growth trending.
  • Work with other team members to continually improve our delivery and processes.
  • Communicate directly with team members/end users to diagnose and resolve issues.
 
 

Qualifications:
  • Bachelors degree or minimum 5 years of work experience in network or system administration.
  • Minimum 3 years system administration experience with Linux and/or OpenVMS operating system.
  • Candidate should have a minimum of 3 years experience in a technical customer support role.
  • Ability to work independently with customers to resolve complex technical issues.
  • Ability to work within a diverse, technically oriented team setting is a must.
  • Ability to explain technical concepts to all levels in an organization.
  • Willingness to maintain appropriate internal and external documentation.
  • Ability to work on cross-functional troubleshooting teams.
  • Organized and detail oriented
Desired experience:
  • Advanced degree in a technical discipline
  • Working location in 116 Huntington Avenue, Boston, MA 78596 or 40 IDX Drive., South Burlington VT 05403-7771 offices preferred.
  • Six Sigma certification or understanding of Six-Sigma principles
  • Technical project management skills
  • Proactive/resourceful
  • Ability to work West Coast Hours
  • Basic networking experience
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