MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Desktop Support

Location: Madison, WI
Date Posted: 02-15-2018
Madison based client has several Desktop Support positions available. 
Description
Provides expert level technical assistance and customer service skills, supporting and managing Desktop Support software applications and hardware. Requires extensive knowledge of and experience with Desktop Support technologies, including, but not limited to, desktop client operating systems, desktop applications, desktop/laptop/tablet hardware, network and desktop printer support, mobile phones, and other supported wireless devices and peripherals. This Title receives escalated level support issues from the Help Desk and Enterprise Service Desk. Has 4-7 providing Desktop Support services. Experience with a variety of the Desktop Support management concepts, practices, and procedures.

Experience and qualifications required:
Excellent Customer Service skills
Excellent written and oral communication skills
3 years experience with Microsoft Office 2010 Suite
3 Years experience with MS Office 2010/O365
HP - 3 yrs
Experience adding memory cars, video cards, mother boards and hard drives
Outlook - 4 years
Ability to work independently

 
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