MARS Solution Group (formerly MARS IT) is an award-winning organization that is committed to finding the best professional talent to meet your IT & Engineering needs.

MARS Solutions Group was incorporated by a team of highly-skilled software architects with strong business acumens. The company began and grew successfully during the recessionary years of 2008-2010, a time period when many competitors were either shunning the industry or downsizing. Continue reading...

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Desktop Suppport

Location: Madison, WI
Date Posted: 01-29-2018
Description:
 
Our client is looking for a proactive, process-oriented, customer focused technical talent who is very self-motivated with in-depth trouble shooting, exceptional social skills, and has the ability to see issues to resolution. Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Has experience in a proactive Service Management environment. Requires extensive knowledge of and experience with technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop/mobile device systems, desktop printer support, other supported wireless devices and peripherals. This position receives escalated level support issues from helpdesk as well as focusing on building process and procedures for proactive support. Has 8 or more years of experience in Desktop Support and can demonstrate strong interpersonal skills. Familiar with a variety of the concepts, practices, and procedures, such as ITIL. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others.

Required Experience:
2 years of Helpdesk services
Excellent communication and customer service skills
Image deployment for Windows and MacIntosh - 2 years
Remote desktop support tools (RDP, SCCM, etc.) - 2 years
MS Office 2010/O365 - 2 years
MS Windows 7/Windows 10 – System Configuration/Upgrade - 2 years
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