Our client is looking for a proactive, process-oriented, customer focused technical talent who is very self-motivated with in-depth trouble shooting, exceptional social skills, and has the ability to see issues to resolution. Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Has experience in a proactive Service Management environment. Requires extensive knowledge of and experience with technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop/mobile device systems, desktop printer support, other supported wireless devices and peripherals. This position receives escalated level support issues from helpdesk as well as focusing on building process and procedures for proactive support. Has 8 or more years of experience in Desktop Support and can demonstrate strong interpersonal skills. Familiar with a variety of the concepts, practices, and procedures, such as ITIL. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others.
2 years of Helpdesk services
Excellent communication and customer service skills